How Do I Attach Additional Messages while Composing a New Message

Use these exercises to attach additional messages while composing a new message.

Note:  This exercise can only be performed by specific users who have access to this feature.

Complete the following steps to finish this exercise:

  1. On the Provider Account Management pull-down menu, select the Communications menu option.  A sub-menu displays.

  2. Select the Compose Message sub-menu option.  The Message Detail page displays.

  3. In Subject, enter the subject of the message.  You can enter up to 256 characters in this text box.

  4. In Message, enter the contents of the message.  You can enter up to 10,000 characters in this text box.

  5. In Effective Date, enter the date of which the message becomes effective.  You can enter up to 8 numeric digits in this text box.

  6. In End Date, enter the date on which the message becomes inactive as necessary.  You can enter up to 8 numeric digits in this text box.

Note:  The End Date is not required.  A message can be saved without an End Date, and the End Date may be added at a later time.

  1. Click Attach Message(s).  The Attach Messages page displays.

  2. Under Message Search, complete information in the following fields as necessary to filter the list of messages displayed in the Message List table:

  1. InEffective Date, enter or select the starting date of the date range on which to search.

  2. In To, enter or select the ending date of the date range on which to search.

OR

  1. In Subject, enter the subject of the message on which to search.

  1. Click Search.

  2. Click the check box in the Select column next to each message to attach.

  3. Click Attach Message(s).  The Message Detail page displays.

  4. Click Save.

Tip:  A message may be viewed and/or updated until the Effective Date has passed (for example, today's date is equal to or greater than the Effective Date).  Once the Effective Date of the message has passed, only the End Date can be updated.  Once a message is saved which has an End Date that has passed (for example, today's date is equal to or greater than the End Date), the message can no longer be updated or viewed.