How Do I Update an Existing Message

Use this exercise to update an existing archived message.

Note:  This exercise can only be performed by specific users who have access to this feature.

Complete the following steps to finish this exercise:

1. On the Provider Account Management pull-down menu, select the Communications menu option.  A sub-menu displays.

2. Select the List Messages sub-menu option.  The List Messages page displays.

3. Click the Detail icon next to a specific message in the List Messages table.  The Message Detail page displays.

4. Update the following information as necessary:

5. Subject

6. Message

7. Effective Date

8. End Date

Tip:  A message may be viewed and/or updated until the Effective Date has passed (for example, today's date is equal to or greater than the Effective Date).  Once the Effective Date of the message has passed, only the End Date can be updated.  Once a message is saved which has an End Date that has passed (for example, today's date is equal to or greater than the End Date), the message can no longer be updated or viewed.  You can attach additional messages to the end of this message by clicking Attach Message(s).  For more information, see How Do I Attach Additional Messages to an Existing Message.

5. Click Save.